bef365 Privacy Policy
Your personal information matters to us. This policy explains in detail how bef365 collects, uses, and protects your data.
Introduction and Privacy Commitment
bef365 ("we", "us", or "the platform") operates a safe and reliable online gaming and betting service for users in Bangladesh. We take your personal privacy very seriously and work with full responsibility to protect your information.
This privacy policy explains what personal information bef365 collects, the purposes for which it is used, who it may be shared with, and how you can maintain control over your information. By using this platform, you consent to the terms of this privacy policy.
We use SSL encryption and advanced data protection technology to keep all your information secure. Our goal is to provide a transparent, fair, and honest service where you can always know how your data is being handled.
1.1 Key Definitions
- Personal Information: Any information that can directly or indirectly identify you — such as your name, phone number, email address, or national identity card number.
- User: Any person who has registered on the bef365 platform or is using the service.
- Data Processing: Any activity involving the collection, storage, analysis, transfer, or deletion of personal information.
- Third Party: Any organisation or individual other than bef365.
What Information We Collect
bef365 collects only the information that is essential for running our service properly, protecting your account, and meeting legal obligations.
2.1 Registration and Account Information
Full name, date of birth, nationality, and national identity card or passport number (for age verification).
Email address, mobile phone number, and current address — for account communication and verification.
Deposit and withdrawal transaction history, payment method details (bKash, Nagad, Rocket, Upay, bank account number).
Password (stored in encrypted form), security questions, and two-factor authentication details.
2.2 Automatically Collected Information
When you use the bef365 platform, we automatically collect certain technical information:
- IP address and device type (mobile, desktop)
- Browser type and version, and operating system
- Date, time, and session duration of platform access
- Pages viewed, links clicked, and features used
- Cookie and local storage data (see cookie policy below)
- Referral source (how you arrived at our site)
2.3 Gaming Activity Information
Due to the nature of our service, we record information about your gaming activity — such as which games you played, bet amounts, win and loss history, and bonus usage records. This information is used to ensure responsible gaming, prevent fraud, and meet legal obligations.
How Your Information Is Used
bef365 uses your personal information for the following legitimate purposes. We never use your information without your consent or without a valid reason.
3.1 Service Operation and Account Management
- To create, verify, and manage your account
- To process deposit and withdrawal transactions
- To provide bonuses, rewards, and promotions
- To provide VIP programme benefits and upgrade tiers
- To provide customer service and live chat support
3.2 Security and Fraud Prevention
- To verify your identity and prevent unauthorised access
- To detect suspicious transactions and account activity
- To prevent money laundering and illegal financial activity
- To prevent the creation of multiple accounts
3.3 Legal and Regulatory Obligations
- To ensure age verification (for users aged 21 and above only)
- To implement responsible gaming policies
- To comply with applicable legal requirements
- To maintain records for dispute resolution
3.4 Service Improvement and Personalisation
- To provide game recommendations based on your preferences
- To improve platform performance and usability
- To inform you about relevant offers and promotions (with your consent)
- To identify and resolve technical issues
Sharing Information with Third Parties
bef365 never sells your personal information. However, in the following limited circumstances we may share your information with specific third parties:
4.1 Service Provider Partners
We work with trusted technology and service partners who help us operate the platform — such as payment processors (bKash, Nagad, Rocket, Upay), cloud storage providers, and cybersecurity providers. These partners may only use your information in accordance with our instructions and within necessary limits. We have strict confidentiality agreements in place with them.
4.2 Legal Authorities
In response to a court order, government directive, or other valid legal demand, we may be required to disclose information to the relevant authorities. In such cases, we will always provide only the information that is necessary.
4.3 Fraud Prevention Agencies
We may share information with recognised fraud prevention agencies to help investigate suspected fraud, money laundering, or other illegal activity.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. Should this occur, we will give you advance notice and this privacy policy will remain in effect.
Cookie and Tracking Technologies
bef365 uses cookies and similar technologies to improve your browsing experience and to keep the platform running properly.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, keep security features active, and save information in shopping carts or forms. You cannot disable these, as the service will not work without them.
5.2 Analytical Cookies
These cookies help us understand how users are using the platform — which pages are visited most, where issues arise, and so on. This information is analysed in aggregate form and is not used to identify any specific individual.
5.3 Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalised preferences, so you do not have to set them up again each time you log in.
5.4 Cookie Management
You can manage cookies through your browser settings. However, please note that disabling essential cookies may cause some features of the platform to not work properly.
Your Rights
bef365 respects your rights over your personal data. Your rights are described in detail below:
Right to Access
You can ask us at any time what information we hold about you and how we use it.
Right to Rectification
You can request correction of any inaccurate information in your records.
Right to Erasure
In certain circumstances, you can request that your data be deleted.
Right to Object to Processing
You can object to your information being used for marketing or analytical purposes.
Right to Data Portability
You can request a copy of your data in a structured format.
Right to Restrict Processing
In certain cases, you can request that processing of your data be temporarily suspended.
To exercise any of the above rights, contact us at [email protected]. We will endeavour to respond to your request within 30 working days. Some requests may need to be declined if they conflict with our legal obligations — in such cases, we will explain the reasons.
Data Storage and Protection
7.1 Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. Generally:
- Active account data: for the full duration the account remains active
- Transaction records: in accordance with financial regulations, generally up to 5 years after closure
- Customer service communications: at least 2 years after the relevant issue is resolved
- Marketing consent: as soon as possible after consent is withdrawn
7.2 Technical Security Measures
bef365 uses industry-standard technology to protect your information:
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Encrypted Storage: Sensitive information (such as passwords) is stored in hashed form.
- Firewall and IDS: Advanced security measures to prevent unauthorised access and cyberattacks.
- Regular Security Audits: Regular security assessments conducted by third-party experts.
- Access Controls: Only authorised staff can access your information, and only within necessary limits.
7.3 Response to a Data Breach
If a data breach occurs and affects your information, we will notify you as quickly as possible. You will be informed in detail about the nature of the incident, the potential risks, and the steps we have taken.
Protection of Minors
bef365 is an adult gaming platform. Our services are for individuals aged 21 and above only.
We actively enforce age verification processes to prevent minors from registering. If any person registers as a minor by providing false information, we will immediately close that account and delete the collected data.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes & Updates
bef365 may update this privacy policy from time to time. The policy may be revised due to changes in services, new legal requirements, or technological developments.
For any significant changes, we will notify you in advance — a notice will be sent to your registered email address and a notification will be displayed on the platform. If you continue to use the platform after the updated policy takes effect, it will be assumed that you have agreed to the new policy.
The "Last Updated" date at the top of this page will always reflect the date of the current version. We retain previous versions and can provide them upon request.
Have a privacy question?
Contact us for any questions regarding this privacy policy or your personal information.
24/7 live chat support is available in Bengali
We will endeavour to respond to your request within 30 business days.
Related Policies
Read our other important policies to learn more about your rights and responsibilities: